Terms And Conditions

Ownership

Zebbies Electrical (Pty) Ltd with registration number 1962/000254/07 and VAT number 4590104685 is incorporated in South Africa and trades as “Zebbies Lighting”. For the sake of convenience the name “Zebbies Lighting” will henceforth be used.

Transaction Currency

All items are quoted and priced in South African Rand (ZAR).

VAT (Value Added Tax)

VAT is charged at 14%. All prices listed on Zebbies Lighting are inclusive of VAT unless otherwise stated.

Pricing and Product Information

Every effort is made to ensure the accuracy of pricing and product information. Instances may arise in which a product(s) are priced incorrectly on the website or where the product information supplied is inaccurate. Zebbies Lighting will not be held bound by the incorrect price(s) in cases where such error(s) occur. Due to fluctuations in exchange rates and consequent variances in our local suppliers’ pricing, as well as the occurrence of periodic supplier price increases, Zebbies Lighting cannot guarantee that the price at which an item is backordered will be the price at which the goods will be sold once stock has landed in South Africa. In such instances Zebbies Lighting will either refund the customer the price paid or charge the difference in price to the customer should the customer still wish to purchase the product(s). Zebbies Lighting will not be held responsible for errors in the product information supplied, however, should a customer purchase a product that has been incorrectly described, the customer may elect to cancel the sale and return the product for a refund.

Deliveries and 'Risk Free Shipping Policy'

All deliveries within the borders of the Republic of South Africa are done so under Zebbies Lighting’s ‘risk free shipping’ policy. In terms of this policy Zebbies Lighting undertakes liability for the risks associated with shipping orders within South Africa only until the order is signed for by the customer.

As a customer, you are fully insured against such risks at no cost to you. Whilst every effort is made to provide accurate estimates for delivery times, Zebbies Lighting is not liable for any delays in delivery that occur as a result of our preferred courier partners scheduling. The delivery times indicated on the website http://www.zebbies.com are approximate delivery times and variances in such times may occur. Zebbies Lighting will make every effort to contact a customer where delivery of an order exceeds the approximate delivery time.

Returns

Zebbies Lighting allows for returns in accordance with the provisions of section 20(2)(a) to (d) of the Consumer Protection Act 68 of 2008.

In addition to this Zebbies Lighting allows for the return of any purchase, except for “special order items” (see below) within 5 business days, reckoned from the date of receipt of goods.

Return of unwanted stock within the period of 5 business days is subject to the following conditions:

That the product is in its original packaging and includes all accessories, instruction sheets etc. That the General Manager deems the product to be undamaged and in the same condition in which it was originally shipped;
The return is done so at the expense and risk of the customer;
That a 'Request for Return' form is completed by the customer and approved by the General Manager;


In order to request to return a purchase Zebbies Lighting must be contacted on 031 2630071 or info@zebbies.com
Zebbies Lighting reserves the right to charge a reasonable fee for returned stock in instances where the packaging has been opened and/or the stock has been used.

Warranty and Repairs

All products sold by Zebbies Lighting are covered by a one-year warranty, reckoned from the date of purchase, to protect you against manufacturing defect only.

Where a product is defective it is the responsibility of the customer to return the product at his or her own risk and expense to Zebbies Lighting. Zebbies Lighting will facilitate the repair or replacement and then ship the product back to the customer, bearing all risks and costs. Zebbies Lighting is not obliged to repair products that fall outside of the one-year warranty period, or products that are damaged accidentally, however, Zebbies Lighting in seeking to deliver the highest standard of customer service will gladly assist the customer in having the product repaired via the network of repair agents with which Zebbies Lighting has business dealings.

Stock Availability / Order Cancellations

Stock of all goods on offer are limited. Zebbies Lighting shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available. However, should items still be offered after stocks are sold, Zebbies Lighting shall only be liable to refund monies where it is unable to fulfill orders at advertised prices. Where goods are advertised as having an estimated delivery time, or are on backorder, Zebbies Lighting is not responsible for delays on these estimates. These estimates are merely guidelines and may shift with stock availability and supplier scheduling.

Privacy Policy

Zebbies Lighting abides by a strict privacy and confidentiality policy. No credit card information is stored on our system – it is processed securely via PAYGATE, a registered payment gateway that operates closely with all major banks. We will use the information you give us to process your order and keep you informed of its progress, to give effect to your payment instructions, to deliver your purchase to you, and to meet any warranty information required by our suppliers.

Payments and Refunds



Credit card payments.

At the time of placing the order, the transaction details are presented to the bank and an authorization is obtained for the amount of the order. As a protection against fraud, Zebbies Lighting reserves the right to request ID documents, credit card billing statements and photocopies of any credit card used to make purchases on Zebbies Lighting. Zebbies Lighting reserves the right to refuse to ship orders to customers refusing to make such information available or whose information is suspicious in anyway.

Credit card refunds

We are able to reverse transactions on our payment gateway system. The refund will only reflect on the credit card used and no other method is allowed. Refunds will be processed within 3 working days.

Bank Transfer (EFT) refunds

Once an email with the order number, full banking details and request for refund is received, it may take up to 5 working days for the refund to be processed by our accounts department. Please send request for refund emails to info@zebbies.com If a refund forms part of a return, then the terms applicable to returns apply as well.

Governing Law

Zebbies Lighting is registered and operates inside of the Republic of South Africa. The law governing these terms and conditions is the law of the Republic of South Africa.

ECT Compliance

The ECT Act states that when we offer goods or services by way of certain electronic transactions the following must be made available:
  • Full name: Zebbies Lighting (www.zebbies.com)
  • Main business: Retailer of Light fittings and accessories
  • Address for receipt of legal service: Shop 7 Value Centre, Umgeni Road, Durban
  • Office bearers: Gary Rowland, Vanessa Marshall
  • Webmaster: info@zebbies.com
  • Website: http://www.zebbies.com
  • Official email address: info@zebbies.com


Intellectual Property

All the content, trademarks and data on Zebbies Lighting (http://www.zebbies.com), including but not limited to, software, databases, text, graphics, videos, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to Zebbies Lighting and as such are protected from infringement by local and international legislation and treaties.

PROATIA

The manual published in terms of section 51 of the Promotion of Access to Information Act No 2 of 2000 may be downloaded from: http://www.acts.co.za/promotion_of_access_to_information_act_2000.htm

Disclaimer

Notwithstanding provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, neither Zebbies Lighting nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this web site or the services or content provided from and through this web site. Furthermore, Zebbies Lighting makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this web site are free from errors or omissions or that the service will be 100% uninterrupted and error free. Users are encouraged to report any possible malfunctions and errors. This web site is supplied on an "as is" basis and has not been compiled or supplied to meet the user's individual requirements. It is the sole responsibility of the user to satisfy itself prior to entering into this agreement with Zebbies Lighting that the service available from and through this web site will meet the user's individual requirements and be compatible with the user's hardware and/or software.

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